Zoho CRM

Build, Maintain & Strengthen your Customer Relationships

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

And many other benefits like no hardware or software to install, ease of customization and a great value for your money.       ^New Zoho CRM is now integrated with Google Apps! ^New

CRM Features

Zoho is constantly adding new features to the applications and bellow you can find some of the key features of Zoho CRM :

Sales Force Automation	Zoho CRM's Sales Force automation empowers you to track all business opportunities and close more deals in less time. Additionally, you can effectively utilize the existing customer data for future up-selling & cross-selling opportunities.
Marketing Automation	With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can also measure the performance and effectiveness of campaigns.
Customer Support & Service	Zoho CRM Cases and Solutions allows you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system.
Inventory Management	Zoho CRM Inventory Management allows you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors.
CRM Analytics	With the Zoho CRM - Reports & Dashboards you can easily visualize comparisons, patterns, and trends in CRM data and schedule reports to the specified users including non-Zoho CRM users. Additionally, you can share reports and dashboards with colleagues.
Workflow Management	Workflow Management automates your sales, marketing and support processes. You can also assign or transfer customer records between users according to a set of predefined rules.
Role-based Security	With the Zoho CRM enterprise-class security, you can control the access rights of users while working with CRM data and modules. The Role-based security also includes Profiles, Roles, Data Sharing Rules, Field-level security, and Groups.
Developer API	With the Zoho CRM API, you can extract CRM data in XML or JSON format and develop new applications or integrate with third-party business applications. As the API is independent of programming languages, you can develop applications in any language.
CRM with Email	Zoho Mail add-on for CRM helps you to automatically track the e-mail conversations you've had with your customers. You don't need to CC: anyone or forward your e-mails to a particular address. You can also control the sharing of e-mails with your colleagues.
Zoho CRM Plug-ins	With the Plug-in for Microsoft Outlook you can synchronize customer contacts, calendar, tasks and emails with Zoho CRM. Where as with Plug-in for Microsoft Office you can create Mail merge documents for customer contacts.

Details & Pricing

Zoho CRM is offered in several editions to match customers specific needs :

	Enterprise Edition	Professional Edition
Pricing	Request Quote !	Request Quote !
Monthly cost (a)	$25 / user	$12 / user
Sales Force Automation
Leads | Contacts | Opportunities | Sales Forecasting
Marketing Automation
Campaigns | Email Templates
Email Opt-out | Auto-responders
Email Marketing	250 emails / day	250 emails / day
Customer Support
Cases | Solutions
Inventory Management
Products | Price Books | Sales Quotes
Sales Orders | Invoices | Vendors | Purchase Orders
Common Features
Tasks, Log a Call and Calendar
Product Customization | Reports & Dashboards
Web Forms
Leads | Contacts | Cases | Notify Owner	20	10
File Storage
Default Storage (per organization)	500 MB	250 MB
Extra Storage (a)	$4 / month / GB	$4 / month / GB
Data Administration
Data Storage (Records)	Unlimited	Unlimited
Import Data (per batch)	20.000	10.000
Export Module Data | API for Integration
De-duplicate Data		-
Export All Data (Data backup) (a)	$10 / request	$10 / request
Security Administration
Profiles	25	15
Organization Hierarchy (Roles)	250	5
Field-level Security
Data Sharing Rules | Groups		-
Workflow Management
Workflow Rules	30 / module	10 / module
Workflow Alerts | Workflow Tasks
Workflow Field Updates | Case Escalation Rules		-
Extras & Add-ons
Zoho CRM Mobile Edition (a)	$3 / user / month	$3 / user / month
Zoho Mail Add-on (a)	$3 / user / month	$3 / user / month
Integration with Zoho Support (a)	$3 / user / month	$3 / user / month
Integration with Zoho Projects	Free	Free
Plug-in for Microsoft Outlook (a)	$3 / user / month	$3 / user / month
Plug-in for Microsoft Office (a)	$3 / user / month	$3 / user / month
Zoho CRM for QuickBooks (a)	$25 / organization / month	$25 / organization / month
Zoho PhoneBridge for Call Centers (a)	$6 / user / month	$6 / user / month

TopSolutions Services

As a Zoho Alliance Partner, TopSolutions can assure a quick and smooth adoption of Zoho CRM by providing the following services at a competitive pricing :

Zoho CRM setup and configuration Remote managed services for Zoho CRM administration Training Data migration Support and help desk services Integrations and specifics developments

Choose us as your Zoho CRM partner wherever you are (Albania, Andorra, Angola, Armenia, Belarus, Belgique (Belgium), Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Czech Republic, Danmark, Deutschland (Germany), España (Spain), Estonia, Finland, France, Georgia, Greece, Green Cape Islands, Hungary, Ireland, Island, Italia (Italy), Latvia, Lithuania, Malta, Moldova, Mónaco, Mozambique, Nederland (Netherlands), Norge (Norway), Polska (Poland), Portugal, Romania, Russia, São Tomé e Princípe, Serbia, Slovakia, Slovenia, Suisse (Switzerland), Sverige (Sweden), Turkey, Ukraine, United Kingdom, …) and benefit from the experience of the cloud business solutions leader.